Now, this is not our normal blog but I feel it needs to be written. So often we hear people complaining about the poor service, or the lack of organization in companies. I’ve experienced it too. But, in the last month, I have experienced one of the overall best customer service and organization in a company.
Recently we ordered all new furniture for our office. We spent 4 hours at the furniture store picking out each piece, mapping where it would go and altogether driving the sales associate crazy (although he was genuinely nice and helpful the entire time). When we left (albeit a few thousand dollars later…) we had picked out some beautiful pieces. The gentleman that we worked with told us that it would take 4-6 weeks for them to get all the pieces in and then another week before set up and delivery. But, that he would call us to keep us informed.
Much to my surprise (as I have dealt with many a company that fails on it’s promises) we received a phone call 3 days later to let us know that the order was in and that the estimated ship date was February 1st, meaning delivery was to be on February 8th. I was extremely appreciative of the heads up, seeing as it made planning very easy. I assumed (as many would)…that we wouldn’t hear from him again, and the furniture moving guys would call when they were on their way, not giving us much of a heads up.
I was shockedwhen I received another phone call a week later that said “we got a few pieces in early and can actually have everything delivered on January 30th, but only if it’s convenient for you” - convenient! they actually cared?! WOW! So, i told him yes, assuming that they would be there between 9-5pm (just like the cable guy), when he surprised me again by asking “what 2 hour time period would you like for them to be there?” (you mean I get a choice And it’s only a 2 hour window!) Needless to say, I was blown away. We scheduled a time and I again, assumed that they would show up at that time and that would be it. Nope, they are on their game! He called me yesterday to confirm time of delivery and make sure that everything was ready. These guys are good.
So, here I am, taking a break from finishing cleaning out our current things, when I recieved yet another phone call letting us know that they would be here in 4 hours to do delivery and set up. Again, these guys are good.
The moral of the story is - good or bad service, you are going to be talked about. So if you know you are going to be talked about, wouldn’t you want to provide good service?
Just a little thank you to In your Office Furnishings of Laguna Hills, CA. You guys are great.
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